General Questions
Q: How do I place an order?
A: Browse our shop, add items to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order. You’ll receive an email confirmation once your order is placed.
Q: Do you ship internationally?
A: No. Currently we ship only to the United States and their territories. Check our Shipping Policy for details.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use this number on our website or the carrier’s site (e.g., DHL, USPS) to track your package.
Product Quality & Safety
Q: Where are your products manufactured and packaged?
A: All our supplements are packaged in the USA at FDA-registered, GMP-certified (Eurofins) facilities. We adhere to strict quality standards to ensure safety, purity, and consistency in every batch.
Q: What certifications do your facilities have?
A: Our packaging facilities are both FDA-registered and GMP-certified (by Eurofins), meeting rigorous guidelines for hygiene, ingredient handling, and production processes. These certifications guarantee that our products are made in a controlled, professional environment.
Q: Are your products tested for quality?
A: Yes! Every product is independently tested by a third-party laboratory to verify potency, purity, and absence of contaminants. We never compromise on quality or safety.
Q: Are your supplements Non-GMO?
A: Absolutely. Our products are produced without genetic engineering, and none of our ingredients are derived from genetically modified organisms (GMOs).
Q: How do you ensure product freshness?
A: Our FDA-registered, GMP-certified facilities use state-of-the-art packaging methods to preserve freshness and extend shelf life. Each product is sealed to protect against moisture, light, and air exposure.
Payment & Security
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. All transactions are securely encrypted.
Q: Is my payment information safe?
A: Absolutely. We use SSL encryption and trusted payment gateways like Stripe and PayPal. We never store your credit card details.
Returns & Exchanges
Q: What’s your return policy?
A: Unhappy with your purchase? Return unused items in their original packaging within [X days] for a refund or exchange. See our Returns Policy for steps.
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping unless the item is faulty or damaged. Contact us at contact@magaflex.com for assistance.
Customer Support
Q: How do I contact customer service?
A: Reach us via email at contact@magaflex.com, or through our contact form. We respond within 24 hours.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter for exclusive offers or flash sales.
Account & Technical Issues
Q: How do I reset my password?
A: Click “Forgot Password” on the login page. Enter your email, and we’ll send a link to reset it.
Q: Why can’t I add items to my cart?
A: Clear your browser cache or try a different browser. If the issue persists, contact us—we’re here to help!