At MagaFlex, we strive to deliver high-quality products and exceptional service. Due to the nature of Food & Health items, returns are limited to specific cases outlined below. Please review this policy carefully before purchasing.
Eligible Cases for Returns/Refunds
We accept returns or offer refunds only for the following issues, reported within 30 days of delivery:
- Defective Appearance or Functionality
- Examples: Broken safety seals or damaged packaging.
- Resolution: Full refund.
- Required: Clear photo of the defect.
- Wrong Product Received
- If the item shipped does not match your order.
- Resolution: Full refund or replacement.
- Required: Clear photo of the incorrect item.
- Damaged or Lost in Transit
- Items visibly damaged during shipping or lost en route.
- Resolution: Full refund or replacement.
- Required: Photo of damaged packaging/product (if applicable).
- Lost in Transit
- Packages marked as “undelivered” by the carrier (e.g., lost, stuck in transit).
- Resolution: Refund or replacement only if tracking does not confirm delivery.
- Note: If tracking shows the package as “delivered,” we are not liable for missing items. We recommend checking with neighbors, your local post office, or filing a claim with the carrier.
- Adverse Reaction
- Documented irritation or allergic reaction to product.
- Resolution: Refund upon verification.
- Required: Brief description of symptoms and photo (if applicable).
- Note: For your safety, always review the ingredient list on the product page before purchasing, especially if you have known allergies.
How to Request a Return/Refund
- Contact our team at contact@magaflex.com within 30 days of delivery.
- Include:
- Your order number.
- A detailed description of the issue.
- Clear photos/video as evidence.
- We’ll respond within 2 business days with next steps.
Important Notes
- Non-Eligible Cases: We cannot accept returns for:
- Buyer’s remorse, incorrect product selection (e.g., wrong item), or personal preferences.
- Products altered after delivery.
- Issues reported after 30 days.
- Lost Packages Confirmed as Delivered: Once tracking marks a package as “delivered,” responsibility transfers to the customer. We’re unable to issue refunds or replacements in these cases.
- Shipping Responsibility: We ensure packages are securely dispatched, but we are not liable for carrier delays, errors, or losses after delivery confirmation.
- Shipping Costs: Return shipping fees are the customer’s responsibility unless the error is ours.
- Refunds: Approved requests will be processed within 5–7 business days.
Our Commitment
Your satisfaction and safety are our priorities. All products are crafted in FDA-registered, GMP-certified facilities and rigorously tested for quality. If an issue arises, we’ll resolve it promptly and fairly.
Questions? Reach us at contact@magaflex.com.